When your customer hits cancel, we'll redirect them to a cancel page hosted on Brightback. Make it look and feel like they are never leaving your site by setting up a custom domain with CNAME.
Creating a CNAME
To make all of this magic work together, you'll need to create a CNAME with your DNS provider. In most cases, your DNS provider is where you registered your domain name, like Google Domains or GoDaddy. When you create the CNAME, you'll be prompted to insert a host name or subdomain. Continuing with our example above, cancel would be our subdomain.
You'll also be asked to add a destination URL for your custom domain. In this case, it would be a dynamically created host name our solution engineers provide you with. In other words, we're simply setting up a rule that says:
If a customer visits cancel.yourdomain.com (our custom domain), they should see the page located at your unique host name (our cancel page subdomain).
If you don’t know your unique host name, you can request it here.
Once you save the CNAME, it can take up to 24 hours to propagate and properly point to Brightback, but changes may take effect in as little as an hour. If you see any TTL settings when setting up your CNAME, just leave those as is.
Setting up SSL
Once you've set up a CNAME, we'll need to work together to make sure your Cancel Page is secure by setting up SSL. We will generate a security certificate on our side using AWS. Once we do, we'll give you a value that proves that we have permission to generate that certificate. Add the value to your DNS and that gives us official permission to present the site under your domain.